Shipping Policy

Order Processing

In-stock decor and accessory orders are typically processed within 2–4 business days. Furniture, lighting,  and special-order items have longer lead times, which will be noted on the product page or confirmed after your purchase.

Once your order has shipped, you will receive a shipping confirmation email with tracking information where available.

Delivery Feasibility

Before ordering, please measure your space carefully to ensure your item can be delivered to its intended location. Customers are responsible for verifying that all entryways, stairwells, elevators, and access routes can accommodate the item. If delivery cannot be completed due to access restrictions or insufficient clearance, any applicable return, restocking, or redelivery charges will be the responsibility of the customer.

Shipping Rates

Shipping costs are calculated at checkout based on the size, weight, and destination of your order.

Some oversized furniture, rugs, lighting, and fragile items require specialized freight delivery. For these items, shipping may be quoted separately after purchase if an accurate rate cannot be calculated at checkout. Our team will always contact you for approval before any additional shipping charges are applied.

Local Pickup

Free pickup is available at both of our showroom locations:

• Charlottetown – 33 Pond Street

• Summerside – 30 Greenwood Drive, Unit 5

You will receive an email notification when your order is ready for pickup. Please wait for this confirmation before visiting the store.

Local Delivery

We offer local delivery throughout Prince Edward Island on eligible furniture and larger items. Delivery is generally complimentary, though we reserve the right to provide a quote for special cases or oversized items. Our team will contact you to arrange a convenient delivery date.

Delivery Across Canada

We proudly ship across Canada. Delivery timelines vary depending on your location and the size of your order. Smaller parcels are typically delivered within 2–10 business days after shipment, while furniture and freight deliveries may require additional transit time.

Special Orders

Many furniture pieces are made to order or sourced specifically for each customer. Lead times vary by manufacturer and availability. Estimated timelines are provided as accurately as possible but may change due to production or shipping delays outside our control.

Return Shipping

Customers are responsible for all return shipping costs unless the item received is defective, damaged, or incorrect due to our error. We recommend using a trackable shipping service, as we cannot be responsible for returns lost or damaged in transit. Original shipping charges are non-refundable unless otherwise required by law.

Questions

If you have any questions about shipping, delivery options, or lead times before placing your order, we'd be happy to help. Please contact our team by phone at (902) 707-6941 or email info@maudhome.com.